General Manager – Sea Ranch
About the Role:
We are seeking a General Manager to oversee operations in the Sea Ranch, CA area. This position involves managing property maintenance, building relationships with homeowners, leading a team, and delivering exceptional guest experiences in a dynamic, fast-paced environment.
Why You’ll Love Working Here:
If you’re a team player who loves building client relationships, staying organized, and taking pride in delivering high-quality service, you’ll feel right at home with us. Our culture thrives on teamwork, mutual respect, and a commitment to both customer satisfaction and personal well-being.
What You’ll Do:
In this role, you’ll be at the heart of our Sea Ranch operations, overseeing property management, leading your team, and ensuring owners and guests are delighted with their experience. You’ll focus on:
• Leading, managing, and supporting your team while holding them accountable.
• Overseeing property maintenance and ensuring owners’ assets are well cared for.
• Managing expenses and profitability, ensuring vendors are timely paid and owners are correctly billed.
• Building relationships with homeowners, discussing revenue, guest feedback, maintenance, and day-to-day operations.
• Engaging in the local community to expand our network of owners, guests, and vendors.
• Problem-solving and multitasking in a dynamic environment.
• Keeping property inventories and systems organized and up-to-date.
Weekly Success Metrics:
• Regularly connecting with 25% of the owners in your portfolio each month to discuss market trends, guest feedback, and more.
• Inspecting at least five homes to maintain our high guest satisfaction standards.
• Maintaining a guest review average of 4.5 or higher.
• Resolving owner issues within seven days.
• Ensuring maintenance work orders are completed within two weeks.
• Reviewing guest feedback and implementing changes to enhance experiences.
• Overseeing monthly inventory resets and maintaining accurate property data.
What We Offer:
• Bonus opportunities for client referrals and territory growth.
• Growth opportunities in a supportive, expanding company.
• Health, vision, and dental insurance + 401k.
• Ongoing training to help you succeed and grow.
Job Details:
• Type: Full-time, Salaried
• Schedule: 8-hour shift
• Experience: Minimum 2 years in management required
• Location: In person
If you’re ready to lead, learn, and hit performance goals, we’d love to hear from you! Join us, and be a part of a team that values both excellence and work-life balance.