General Manager – Mammoth Lakes, CA
About the Role:
We are seeking a General Manager to oversee operations in Mammoth Lakes, CA. This position involves managing property maintenance, building relationships with homeowners, leading a team, and delivering exceptional guest experiences in a dynamic, fast-paced environment.
Why You’ll Love Working Here:
If you’re a team player who loves building client relationships, staying organized, and taking pride in delivering high-quality service, you’ll feel right at home with us. Our culture thrives on teamwork, mutual respect, and a commitment to both customer satisfaction and personal well-being.
What You’ll Do:
In this role, you’ll be at the heart of our Mammoth operations, overseeing property management, leading your team, and ensuring owners and guests are delighted with their experience. You’ll focus on:
• Leading, managing, and supporting your team while holding them accountable.
• Overseeing property maintenance and ensuring owners’ assets are well cared for.
• Managing expenses and profitability, ensuring vendors are timely paid and owners are correctly billed.
• Building relationships with homeowners, discussing revenue, guest feedback, maintenance, and day-to-day operations.
• Engaging in the local community to expand our network of owners, guests, and vendors.
• Problem-solving and multitasking in a dynamic environment.
• Keeping property inventories and systems organized and up-to-date.
Weekly Success Metrics:
• Regularly connecting with 25% of the owners in your portfolio each month to discuss market trends, guest feedback, and more.
• Inspecting at least five homes to maintain our high guest satisfaction standards.
• Maintaining a guest review average of 4.5 or higher.
• Resolving owner issues within seven days.
• Ensuring maintenance work orders are completed within two weeks.
• Reviewing guest feedback and implementing changes to enhance experiences.
• Overseeing monthly inventory resets and maintaining accurate property data.
What We Offer:
• Bonus opportunities for client referrals and territory growth.
• Growth opportunities in a supportive, expanding company.
• Health, vision, and dental insurance + 401k.
• Ongoing training to help you succeed and grow.
Job Details:
• Type: Full-time, Salaried
• Schedule: 8-hour shift
• Experience: Minimum 2 years in management required
• Location: In person
If you’re ready to lead, learn, and hit performance goals, we’d love to hear from you! Join us, and be a part of a team that values both excellence and work-life balance.
